For help & advice about Frenchgate, just call our friendly customer service staff on 01302 368335 between 9.00am and 5.00pm, Monday - Saturday, and 10.00am - 4.00pm, Sundays. You can also send any questions you may have by email to firstname.lastname@example.org.
Once you’re here, we have a welcoming Customer Service Desk on the ground floor of the North Mall, opposite Boots. Find out all you need to know about shopping at Frenchgate from our friendly and helpful staff. Remember you can purchase your gift cards here, use our fax, photocopying and laminating service and enquire about lost property.
The Customer Service Desk is fitted with an Induction Loop to assist our customers who wear hearing aids.
- Baby changing facilities are on the North Mall Gallery
- Public / disabled toilets are on the North Mall Gallery (located near Panasonic store)
- Further public toilets are on level 2 near the Food Mall
- First Aid assistance is available throughout the centre