Customer Services

For help & advice about Frenchgate, just call our friendly customer service staff on 01302 368335 between 9am and 5.30pm, Monday - Saturday, and 10am - 4pm, Sundays. You can also send any questions you may have by email.

Once you're here, we have a welcoming Customer Service Desk on the ground floor of the North Mall, opposite Boots. Find out all you need to know about shopping at Frenchgate from our friendly and helpful staff. You can also book theatre tickets, find out more about local events and activities, use our fax and photocopying service and enquire about lost property.

The Customer Service Desk is fitted with an Induction Loop to assist our customers who wear hearing aids.

• Baby changing facilities are on the North Mall Gallery
• Public / disabled toilets are on the North Mall Gallery
• Further public toilets are on level 2 near the Food Mall
• First Aid assistance is available throughout the centre

Shopmobility - all areas of Frenchgate are accessible by wheelchair. The Shopmobility Scheme is situated on South Mall, Ground Level and is run by Doncaster Community Transport. For more information call 01302 760742.