Floor Staff Elephant & Castle
REPORTING TO: Manager on Duty and Head Waiter
PURPOSE OF THE ROLE Ensuring outstanding guest experience at all times
KEY DELIVERABLES AND RESPONSIBILITIES:
Following directions and examples of senior staff and managers. Recommending dishes and drinks with full knowledge of product and daily specials Ability to work efficiently under pressure Fast professional speed at busy periods Knowledge on gift card, voucher and cash payments Full use of handhelds for taking orders Communicating with customers to resolve complaints and ensure satisfaction Relay all issues to manager on duty Adhering to checklists provided, keeping the restaurant clean and orderly at all times Running food, drinks and resetting tables Upselling products to enhance sales and customers experience Following training plans set out by managers Answering phones and greeting customers in a timely manner Building rapport with the customers, getting to know locals and chatting in a friendly professional manner to guests
Team orientated Ability to work efficiently under pressure Professional and outgoing personality Patient and friendly with demonstrated experience in problem solving
PROFESSIONAL REQUIREMENTS AND EXPERIENCE
Good Spoken English Experience in a restaurant environment Available evenings, weekends and bank holidays.
OUR VALUES We have integrity We listen We care We develop talent We go above and beyond We embrace diversity.
To apply please send your C.V to email@example.com