Centre open today 9.00 - 17.30

Additional opening times

01302 368335

Enjoy a chat and selfie with the man himself, then journey in to Santa’s workshop where an extra special treat awaits you. Once inside, you will be invited to choose your own gift from the toys on display – the elves will help you! Open daily, paid for experience, £5 per child, includes a toy. Terms and conditions apply.



9th November 10am–5.30pm


Monday–Friday 11am–5pm

Saturday 9am–5.30pm

Sunday 11am–4pm


Friday 29th November 11am–7pm

Thursday 5th December 11am–7pm

Monday 9th–Friday 13th December 10am–5pm

Thursday 12th December 10am–7pm

Monday 16th–Friday 20th December 10am–7pm

Saturday 21st December 9am–6pm

Sunday 22nd December 9am–4pm

Monday 23rd December 9am–5.30pm Tuesday 24th December 10am–4pm


Autism friendly quiet hour sessions are available between 10am–11am on:

Tuesday 26th November

Tuesday 3rd December

Tuesday 10th December


‘Pre-book’ your visit online

‘Pre-booking’ is not available on weekends or the last week before Christmas.





• Children must be accompanied by an adult aged 16+ at all times, children must not be left unaccompanied at any time.

• The Grotto experience will finish with a visit into Santa’s woodland workshop where each child will have the opportunity to select an age-appropriate (unwrapped) gift.

• It is the parent/guardian’s responsibility to ensure age an appropriate gift is chosen in Santa’s Gift Room.

• Gifts are non-exchangeable.

• Pushchairs are not advised through the experience; please leave your Pushchair, see one of Santas elves who will advise you.

• Great Grottos/ Frenchgate reserves the right to refuse entry.

• Anti-social behaviour will not be tolerated, you will be ejected from the site, refunds will not be available.

© 2023 Frenchgate Shopping Centre. All rights reserved.

Ledgard Jepson design & development

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